Frequently asked questions

All faux flowers today are made out of an array of different types of fabric. ‘Silk’ flowers is a generic term that is commonly used throughout the artificial flowers industry to describe artificial flowers made from fabric. In the past flowers were made from pure silk but processes and fabrics have improved and now all types of materials, from nylon to polyester are used. The term ‘silk flowers’ has remained and has become synonymous with any flower that is artificial. All stems have a wired inside to enable them to be manipulated into a specific position.

These are most definitely not the artificial flowers from a previous generation!

It is unlikely that people will notice that these are faux florals! We have spent hours and hours searching out the highest quality stems that look (and often feel) just like real flowers.

Also, people tend to see what they expect to see – if they walk in and see gorgeously arranged flowers, they typically aren’t going to stop to wonder if they’re fake, they’ll just assume you spent a ton of money on flowers! 

Your designer will take a short video (or a photo or two) and text your first look at your collection prior to shipping. You will see exactly what you are getting!

The individual stems of your bouquet may have been moved slightly to help with packing for delivery. Once you have your bouquet out of its packaging you can then view it and see if you would like to move some of the stems out, to make your arrangement look fuller. To do this you need to gently tease the wire stems apart. Please note, you need to move the individual flowers out from their stems, do not pull on the flower itself, as you may accidentally pull a flower head away from its stem. If you are struggling to achieve the look you want you can always send a photograph to us at info@topsyflowers.com we shall pass this onto our creative department who will be only too happy to help you achieve your required effect.

To ensure your bouquet keeps its structure and form we have used a secure tie to bind the stems together. This has then been covered with floristry tape, string or ribbon. Should you wish your bouquet to stay in the format it was designed we do not recommend removing the secure tie, you can however remove the string or ribbon, this will not alter the shape of your bouquet.

To remove any dust simply use a hair dryer on a cool, low setting. Any stains can be removed by carefully using a slightly damp cloth.

Like all types of materials and fabrics, try to keep your flowers out of direct sunlight, this will prolong the vibrancy of their colors.

We accept Visa, Mastercard, and American Express. Digital photos or a video of your items will be sent to you prior to shipment, and your final, total order balance and shipping amount (minus your initial deposit amount which is 50% of your total cost and collected at the point you order with us) is due prior to mailing/shipment (out of area) or delivery (local).